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Showing posts from November, 2013

Talk Talk now ignores their customer's problems

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Yesterday I managed to get Talk Talk, the UK's worst ISP, to give me a callback. This was after they 'diagnose' our problem and concluded that our line is working perfectly fine, despite we trying out every available telephone connection in our house to find this untrue. Never mind that the phone number they assigned to us actually belongs to another household , possibly in breach of data protection act, they downright lied to me about doing any so called diagnosing. Well I was at home with my mobile phone glued to my head the entire time. It was 12.05pm when I finally received a call but only to get disconnected when I answered (I have full bars on my phone, so the problem is on their end). Now they have logged my issue on their service centre as 'solved', even despite not having bothered to talking to me in the first place. Oh, and the issue isn't solved. I do not have a dial tone on my landline, the internet does not work and lo and behold, the number still b

Talk Talk assigns someone else's number to us

Well I knew this would bite me in the ass when I decided to return to Talk Talk when we moved to our new home. Talk Talk promised to send a BT Openreach engineer to our house on 21 November 2013 to get the phone line activated. I have received several confirmation text and phone calls from TalkTalk confirming this very fact. I was made clear by TalkTalk that if I wasn't home to receive the engineer, I would be charged for the call out. Fair enough, I thought. On the day, I received a letter from TalkTalk confirming my new phone number and that the phone and broadband package will go live. But after waiting an entire day for the engineer, no such engineer came. The phone and broadband service that was supposed to go live did not. I went to twitter to ask their customer service representative, but they were unhelpful, using typical scripted lines. I also used the live agent chat facility on their website, but the agent was unhelpful, insisting each time that my line is okay, which I

SGP Spigen Neo Hybrid for LG Google Nexus 5 case review

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SGP Spigen's Neo Hybrid is one of my favourite cases for smartphones. Each time a new phone is announced, SGP will normally be one of the first port of calls where I would search for a compatible case. It isn't surprising then that when Google and LG announced the Nexus 5 that I quickly ordered a Neo Hybrid case. The Nexus 5 isn't exactly a looker, so covering it up in a case is a no brainer. The Neo Hybrid is a two piece hybrid case. It comes in two separate parts: an inner layer which is made of soft flexible TPU, and a polycarbonate skeleton bumper frame, which is designed to go over the silicone bit. It is available in dark grey, silver and champagne gold, which is a bit of a bummer as I would have preferred to get one in yellow . Simply slip the silicon case over the phone and once that is fitted, you then slot the outer glossy skeleton frame over it. You would not want to be removing this case often as the case is very tight. Not that you would need to as the Nexus

LG Google Nexus 5 first impressions

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Today I took delivery of the new Google and LG flagship, the Nexus 5. As I have been needing a new smartphone since July, I decided it is time to ignore my LG bias and check the device out. After all Google has been very impressive when it came to shipping this out so soon after announcement (next day!). Call this a late birthday present. The Nexus 5 is a clear design evolution of the Nexus 4. You will find that the same basic shape is retained but the screen has been upgraded to a 5" 16:9 1080p LCD IPS display, which bumping the pixel density up, is simply gorgeous to look at. This is one of the best displays I have ever viewed in door, and that includes the HTC One. While the removal of the glass back plate in favour of polycarbonate made the Nexus 5 feel cheaper than the premium-feel Nexus 4, it has made the new flagship significantly lighter and thinner as well. Yes, plastic may feel cheaper in your palm compared to glass, but I am sure it will probably be able to sustain a bi