sade027

Dear TalkTalk, You win. I give up. I won't fight anymore. There is no point. I have a life, and my life is worth more than £50 . You can have that £50 you earned dishonestly, but you could have had so much more if you worked to make this right from the beginning. I could have given you more than just £50 but because you wanted the money the quick and dishonest way, I will be leaving you in November. We could have a long term relationship where you will eventually earn thousands of pounds from me. But you really wanted that £50, and that £50 will cost you. Have it, I shan't fight you any more. Unless you bill me of things I did not agree of again, this will be the last of it. The next time you will hear from me will be in October when I give my one month notice to be freed of your tyranny. Good luck, you will need it. Jon

Well if you thought our war against TalkTalk has ended, you are sadly mistaken. Upon checking my last bill with TalkTalk, I found that they applied an engineer charge of £50.00. This was done without my consent. If you remember, TalkTalk was supposed to connect us to the internet in November, but failed to do so under terms of the contract. After persisting for a week they finally relented and agreed to send an engineer to connect us. In my calls to TalkTalk, they never once told me they would apply a call out charge - and why should they? They fucked it up first. So I sent them a stern e-mail questioning this frankly illegal charge. Here is their condescending reply. Thank you for contacting TalkTalk about your bill.  I am very sorry to hear of your recent disappointment with our services. We assure you that customer satisfaction is our top priority, and we want our services to reflect that principle. I would like to apologise for any inconvenience this matter may have caused yo...

Yesterday I managed to get Talk Talk, the UK's worst ISP, to give me a callback. This was after they 'diagnose' our problem and concluded that our line is working perfectly fine, despite we trying out every available telephone connection in our house to find this untrue. Never mind that the phone number they assigned to us actually belongs to another household , possibly in breach of data protection act, they downright lied to me about doing any so called diagnosing. Well I was at home with my mobile phone glued to my head the entire time. It was 12.05pm when I finally received a call but only to get disconnected when I answered (I have full bars on my phone, so the problem is on their end). Now they have logged my issue on their service centre as 'solved', even despite not having bothered to talking to me in the first place. Oh, and the issue isn't solved. I do not have a dial tone on my landline, the internet does not work and lo and behold, the number still b...

Well I knew this would bite me in the ass when I decided to return to Talk Talk when we moved to our new home. Talk Talk promised to send a BT Openreach engineer to our house on 21 November 2013 to get the phone line activated. I have received several confirmation text and phone calls from TalkTalk confirming this very fact. I was made clear by TalkTalk that if I wasn't home to receive the engineer, I would be charged for the call out. Fair enough, I thought. On the day, I received a letter from TalkTalk confirming my new phone number and that the phone and broadband package will go live. But after waiting an entire day for the engineer, no such engineer came. The phone and broadband service that was supposed to go live did not. I went to twitter to ask their customer service representative, but they were unhelpful, using typical scripted lines. I also used the live agent chat facility on their website, but the agent was unhelpful, insisting each time that my line is okay, which I ...